Refund Policy

Shipping & Delivery Terms

GREENY TRADERS PRO

(Brand: Greenyfish.store)

Registered Address:
No-1B, Nesa Nayanar Street
Palayamkottai
Tirunelveli – 627002
Tamil Nadu, India

Customer Support: +91 63749 11682

1. Serviceable Areas

  • GREENY TRADERS PRO currently provides delivery services within selected serviceable locations.
  • Availability of delivery is subject to pin code, delivery slot availability, and operational feasibility.
  • We reserve the right to restrict or refuse delivery to certain areas without prior notice.

2. Delivery Timings & Slots

  • Deliveries are available between 7:00 AM and 8:30 PM.
  • Customers can choose from multiple delivery slots while placing the order.
  • To avail scheduled delivery, orders must be placed at least 15 minutes before the selected slot start time.
  • Delivery slots are subject to availability and may change due to operational or external factors.

3. Delivery Charges

  • Scheduled Delivery: ₹39 per order
  • Express Delivery: ₹50 per order

Elite Members

Scheduled Delivery

  • Free for orders ₹299 & above
  • ₹10 for orders below ₹299

Express Delivery (30 minutes)

  • ₹50 for orders below ₹249
  • ₹29 for orders ₹249 – ₹499
  • ₹19 for orders ₹499 & above

Express Delivery (60 minutes)

  • ₹50 for orders below ₹149
  • ₹25 for orders ₹149 & above

All delivery charges are non-refundable except where delivery is cancelled by GREENY TRADERS PRO.

4. Order Processing

  • Orders are processed immediately after confirmation to ensure freshly cleaned and packed seafood.
  • Once processing begins, orders cannot be cancelled or modified.
  • Processing time may vary depending on order volume, product availability, and delivery type (scheduled or express).

5. Delivery Attempt & Customer Availability

  • Customers must ensure availability at the delivery address during the selected time slot.
  • If the customer is unavailable, unreachable, or provides an incorrect address:
    • The order may be cancelled without refund
    • Redelivery is not guaranteed for perishable items
  • Delivery partners may wait for a limited time before marking the delivery as unsuccessful.

6. Order Handover & Acceptance

  • Customers are requested to verify the order at the time of delivery.
  • Once the order is accepted and handed over, GREENY TRADERS PRO will not be responsible for issues arising due to improper handling or storage.
  • Any issues related to missing or incorrect items must be reported within 2 hours of delivery.

7. Force Majeure

Delivery timelines may be affected due to events beyond our control, including but not limited to:

  • Natural disasters
  • Heavy rain or floods
  • Traffic disruptions
  • Government restrictions
  • Technical or operational failures

In such cases, GREENY TRADERS PRO shall not be held liable for delivery delays or non-performance.

8. Contact Information

For shipping or delivery-related queries, please contact:

GREENY TRADERS PRO
+91 63749 11682
No-1B, Nesa Nayanar Street, Palayamkottai, Tirunelveli – 627002

9. Policy Updates

GREENY TRADERS PRO reserves the right to modify or update these Shipping & Delivery Terms at any time without prior notice. Continued use of our services implies acceptance of the updated terms.